Refund policy

AURA 100 is committed to transparent, professional, and legally compliant communication. For inquiries regarding sourcing, logistics, or your statutory rights, please reach out to our customer care desk.
1. Corporate Channels
•    Trading Name: AURA 100
•    Corporate Email: admin@aura100.co.uk
2. Response Protocols (SLA)
•    Standard Inquiries: Responded to within 24 to 48 hours (excluding weekends and public holidays).
•    Urgent Amendments: For address changes or cancellations within our 1-hour buffer, use the subject line: "URGENT: Order Number #XXXX".
3. Returns & Refund Policy
In compliance with UK Consumer Rights, we operate a structured return framework.
3.1 Return Window & Authorization
•    14-Day Policy: Customers can return orders for any reason within 14 days of delivery.
•    RMA Email Required: You must email us first to obtain an official RMA number before shipping items back. Unauthorized returns will be delayed or rejected.
3.2 QA Inspection Conditions
All returns undergo a strict quality assessment upon arrival:
•    Condition: Items must be completely unused, unaltered, unwashed, and undamaged.
•    Packaging: Must be in original packaging with all seals, tags, and labels fully intact.
•    Exemptions: Opened cosmetics, personal care items, and custom/bespoke orders cannot be returned due to hygiene regulations unless they arrive defective. Items failing inspection will be rejected.
3.3 Processing & Shipping Costs
•    5-Day Inspection: We will inspect and verify your return within 5 business days of arrival.
•    Refund Issuance: Approved refunds go to the original payment method (takes 5 to 10 banking days to reflect).
•    Shipping Responsibility:
o    Our Mistake: If we send a wrong or damaged item, AURA 100 covers all delivery and return shipping costs.
o    Standard Return: For change of mind, the customer is fully responsible for return shipping costs (tracked service is strongly advised).
Corporate Declaration: By purchasing from AURA 100, you formally agree to the communication timelines, QA inspection protocols, and return frameworks outlined above.